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Refund Policy

We understand that it can be hard to buy table linens online, especially when you have never seen the color or material in person and have to rely on pictures that cannot fully capture the colors of the fabric. That is why we offer friendly return and exchange policies, so you can shop with peace of mind. If you are not fully satisfied with any of our products, we will do our very best to resolve any and all issues. The requirements below must all be met for any order to be accepted as a return or exchange.

  • We must be notified within 30 days of the delivery confirmation date for any refund, exchange or defective product claims.
  • A return request must be submitted before returning an item. To request a return, call us at 855-273-7040 or send us a message through our contact page with your order number and the items you would like to return.
  • Only authorized merchandise may be returned and must be received within 14 days of authorization.
  • Products cannot be returned if:
    • They've been opened or taken out of their plastic packaging (other than a single item used for fitting).
    • They've been used, washed or damaged during the time they were in your possession.
    • They're labeled as CLEARANCE items.
    • They're labeled as SPECIAL or CUSTOM products.
  • No refund or credit will be issued for any shipping fees. Additionally, returning the merchandise back to us is at your own expense.
  • We are not responsible for any returned packages that experience carrier delays, or are lost or damaged in transit. In those cases, a claim must be filed with the carrier you chose to use.

Order changes and cancellations
You can change or cancel your order as long as it has not shipped yet. Contact us as soon as possible at 855-273-7040 or through our contact page, since many orders ship the same day. Once an order has shipped, it can be returned under this policy.

Refund
Once a return is received, the products will be processed and inspected within one (1) business day. After a completed thorough inspection, a refund will be issued on either the original credit card used for the order, by check, or store credit, if requested. Please allow up to five (5) business days, from the date the refund is issued, for the refund to appear on your account.

Exchange
For security reasons, the original products must be received and approved in order to proceed with sending the replacements. The normal procedure is: we receive the merchandise, submit a new order for the replacements, and apply the credit from the return towards the new replacement order. Since the process can be a little time consuming, for time-sensitive orders there is an alternative. Simply place a new order for the correct merchandise and send the old order back for a refund. In a situation like this, your previous order will be considered a return and your replacement order can be shipped immediately.

If the replacement order has a merchandise subtotal of $99 or more, it will qualify for free ground shipping to the contiguous 48 states. Orders below $99, orders shipping outside the contiguous U.S. and orders requiring expedited shipping will incur a shipping charge.

Please contact our customer service department by phone at 855-273-7040 or through our contact page for additional information or clarification. Our customer service specialists will be more than happy to provide assistance and guide you through all the necessary steps.

Please ship all returns and exchanges to:
Bridal Tablecloths
9828 Glenoaks Blvd.
Sun Valley, CA 91352